What Makes a Great NDIS Website? A 15-Point Checklist

A great NDIS website doesn't need to be flashy. It needs to be clear, accessible and easy to act on. Go through this checklist with your current site open. Give yourself a tick for each one you can honestly say yes to.

Making contact easy

1. Your phone number is at the top of every page

Many families and coordinators would rather call than fill in a form. Put your number and hours in the top bar, with tap-to-call on mobile.

2. There's a clear enquiry form

A short form - name, phone, what support they need - on the home page and every service page.

3. There's a separate referral form for Support Coordinators

Coordinators need to send different details from families. A dedicated referral form shows you're set up to work with them. Read more in how to get NDIS referrals.

4. You respond fast - and say so

"We'll call you back within one business day" sets expectations and builds trust.

Showing what you do

5. Every service is named clearly

Use the words people search for - "in-home support", "community access", "SIL" - not internal jargon.

6. Each main service has its own page

Who it's for, what's included, where you offer it and how to start.

7. You show where you work

List the suburbs and regions you cover, so visitors know straight away whether you can help.

Building trust

8. Real reviews and feedback

Genuine Google reviews and participant or family feedback - shared only with consent - are more convincing than anything you say about yourself.

9. Real photos of your team

Stock photos all look the same. Faces of your actual team build trust.

10. Your registration and approach are clear

Registered or not, what you stand for, and how you work with participants.

Accessibility and design

11. It's accessible to people with disability

Meets WCAG 2.2 AA: keyboard navigation, screen-reader friendly, strong contrast, captions and alt text. See our plain-English accessibility guide.

12. Accessibility tools are visible

Text resize, high contrast and Easy Read options help many visitors - and show you care.

13. The design is modern and calm

Plenty of space, readable fonts, clear buttons. Cluttered, dated sites feel untrustworthy.

Behind the scenes

14. It's fast and works on phones

Most visitors are on a phone. Slow pages lose people before they read a word.

15. It's set up for Google

Every page has a clear title and description, your Google Business Profile links to it, and you track enquiries so you know what's working.

How did you score?

• 13-15: Great work. Focus on keeping content fresh and growing reviews.
• 8-12: A solid base with some quick wins - start with contact, referral and accessibility items.
• Under 8: Your website is probably costing you referrals. A redesign is likely worth it.