Rosters take hours
Every cancellation and sick call means rebuilding the roster and calling around for cover.
Rostering & admin outsourcing for NDIS providers
Hand over the rostering and admin. Get back to growing.
Rosters, check-ins, invoices and internal audits eat up every week. Our team takes care of your NDIS admin behind the scenes, so you can focus on participants, staff and growing your business.
- Rostering & scheduling
- Internal audits
- Invoicing & admin
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Sound familiar?
Is admin running your business?
Most NDIS business owners started to support people - not to spend nights on rosters and invoices.
Check-ins get missed
Participants and families don't hear from you regularly, and small issues become complaints.
Audits get left to the last minute
Worker and participant files are only checked when an audit is coming.
Invoices fall behind
Claims and invoices pile up, and cash flow suffers.
We take it off your plate - reliably, every week.
What we handle
Your NDIS back office, done for you
Pick the admin you want to hand over - or let us take care of all of it.
Rostering and scheduling
We build and manage your rosters, fill gaps when shifts change, and keep workers and participants informed.
- Weekly roster building
- Filling cancellations and sick calls
- Matching workers to participants
- Shift confirmations and reminders
Weekly roster buildingIncluded
Filling cancellations and sick callsIncluded
Matching workers to participantsIncluded
Shift confirmations and remindersIncluded
Participant check-ins
Regular, friendly check-ins with participants and families, so you hear about issues early.
- Scheduled check-in calls
- Feedback and concerns recorded
- Issues escalated to you
- Notes kept in your system
Jordan M.Happy with new workerDone
Kim H.Wants extra community accessFollow up
Alex K.Scheduled ThursdayBooked
Sam P.Family feedback loggedDone
Worker and participant internal audits
We check your files regularly - not just before an external audit - and tell you exactly what's missing.
- Worker files: screening, first aid, training
- Participant files: agreements, plans, consents
- Gap reports with clear actions
- Audit-ready evidence
Worker files58 of 63 complete5 gaps
Participant files41 of 46 complete5 gaps
Expiring checksNext 30 days7 items
Incident registerUp to dateDone
Invoicing and general admin
Invoices, claims and the everyday admin that keeps your business running.
- Invoicing and NDIS claims
- Plan manager invoices
- Data entry and record keeping
- Reports for the owner
Invoicing
Claims
Plan managers
Data entry
Records
Reports
How it works
How it works
01
Free chat
We learn which admin is taking your time.
02
Set up
We agree tasks, access and how we report back to you.
03
We take over
Our team handles the work every week.
04
Report
Regular updates so you always know what's done.
Frequently asked questions
NDIS admin outsourcing, answered
Which admin tasks can you take on?
Rostering and scheduling, participant check-ins, internal audits of worker and participant files, invoicing and NDIS claims, and general admin like data entry and reporting. You choose what to hand over.
Do we have to use a particular system?
No. We can work in the system you already use. If you don't have one, we can recommend an NDIS CRM that makes the work easier.
How do you keep participant information private?
We only access what we need for the agreed tasks, follow your privacy policies and the Australian Privacy Principles, and keep records in your systems.
Can we start with just one task?
Yes. Many providers start with rostering or internal audits, then hand over more once they see it working.
How much does it cost?
Every business is different, so we quote after a free chat about what you need. You'll get a fixed quote before any work starts - no surprises.
Free consultation
Get your time back
Tell us which admin is holding you back and we'll call you to talk it through.
- A free chat about your admin load
- A clear plan of what we'd take on
- A fixed quote - start with one task
Call 0450 501 772
Email contact@digitalrabbit.com.au
Monday to Friday, 9am - 6pm
Request a call-back
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